Terms and conditions
SHIPPING & ORDER PROCESSING
- BONCHOU Eclairerie ships eclairs throughout the United States using UPS as our third party shipping carrier.
- Orders are only shipped nationwide Monday, Tuesday, and Wednesday to avoid weekend overlays. We do not ship nationwide on Thursdays, Fridays, or holidays.
- Orders placed after 3:00 PM EST will be shipped the following shipping day (Monday - Wednesday).
- Orders placed after 3:00 PM EST on Wednesday will ship on the following Monday excluding business holidays.
NATIONWIDE SHIPPING GUARANTEE
- Shipments can only be delivered to a street address within the United States.
- UPS will not to deliver to P.O. Boxes.
- BONCHOU Eclairerie is not responsible for delays in delivery times due to incorrect or incomplete addresses.
- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.
- Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
- UPS may require a signature for delivery at the discretion of the driver.
- Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
All deliveries are sent using overnight or two-day service in a reusable BONCHOU Eclairerie’s insulated cooler-box with dry ice to ensure the quality and freshness of our products during transit. NOTE: The dry ice might be completely melted upon arrival, this is ok! The dry ice helps the eclairs stay cold during transit and may be thawed by the time your package arrives.
Our eclairs are shipped in custom designed packaging to ensure the quality and freshness of our product. However, because of the fragile nature of eclairs, some breakage of eclairs may occur during transport. This will not affect the taste and quality of our product.
- Due to the perishable nature of our products, BONCHOU Eclairerie does not accept returns.
- There are no returns or exchanges.
- Circumstance Pending, BONCHOU EClairerie will issue a credit or re-order.
- If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team within 2 daysof when the package was received, and we will make every effort to make sure you are happy with your BONCHOU Eclairerie experience.
CANCELLATIONS AND MODIFICATIONS
Orders may not be cancelled within two business days of the ship date. For order cancellation or modification requests, please contact our Customer Service Team or call us at xxxxxxxxxxx immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.
SPECIAL ORDERS AND LARGE QUANTITIES
When ordering quantities greater than 192 eclairs or any customizations, please place your order at least 14 days prior to your desired delivery date. Orders not placed within 14 days of desired delivery date are subject to rush fees. For more information about special orders, custom flavors, and eclairs for events or special occasions please send us a message on contact us page.